Adeslas, a leading insurer in Spain, trusted Grupo BMasteu, a company specializing in debt collection for insurers and financial institutions, to optimize the management of its debt portfolios.
Previously, the group manually managed thousands of monthly calls to customers with pending payments, a process that consumed resources and limited efficiency.
Outbound
+45%
of debt recovered in collection campaigns using different Ringr techniques.
~2x
of an increase in the conversion rate of unpaid invoices, with a Ringr voice agent.
64%
of contactability rate, reaching more than 6 out of every 10 debtors.
The challenge
The traditional recovery process required a high volume of human agents who spent hours on repetitive tasks:
Contacting clients with pending payments.
Validating their identity before discussing the debt.
Manually recording each client's responses.
This generated high operational costs and low standardization in results management.
The solution
With Ringr, Grupo BMasteu implemented an outbound voice agent specialized in debt collection.
The operation of this agent combines actions such as:
Making outbound calls to customers with outstanding payments.
Automated collection management that informs the customer of the situation and proposes to regularize it in the same call in a clear and professional manner.
Data validation by requesting confirmation of information before continuing with the process.
Recording and classifying according to the result of the interaction, ensuring traceability and order throughout the process.
In this way, Grupo BMasteu managed to standardize interactions, provide traceability to each call, and free up staff to focus on cases that truly require personalized intervention.
