Codisoil, a company specialized in energy and environmental solutions, prominent in the distribution of diesel, recycled fuels, and the management of industrial and maritime waste, offers a high-quality diesel home delivery service for households and businesses.
Outbound
+100%
surveys answered, relieving the workload of human agents.
Get structured and real-time feedback about the service, which improves the quality of care.
Optimize management time, allowing the team to focus on more complex tasks.
The challenge
Codisoil faced several challenges in its after-sales process:
High demand for customer feedback after each diesel delivery.
Difficulty in collecting and organizing responses efficiently and structurally, without overloading the customer service team.
Need to manage incidents quickly and redirect complex cases to the human team.
The goal was to automate after-sales surveys to obtain useful real-time information and improve service quality without affecting operational efficiency.
The solution
With Ringr, Codisoil has implemented an outbound voice agent to easily manage its post-sales surveys.
This voice agent:
Makes automatic calls to customers after home diesel delivery.
Requests ratings on logistics, service quality, price, staff, and product quality.
Classifies responses as answered, unanswered, or incomplete, facilitating clear and organized follow-up.
Redirects incidents, informing the customer about the option to contact customer service during working hours.
Manages data by extracting contacts from Codisoil's current system and automatically recording responses.
Integrates results directly with Codisoil's current system, simplifying management.
