A company specializing in energy and environmental solutions, distinguished in the distribution of diesel, recycled fuels, and the management of industrial and maritime waste offers a high-quality home delivery service of diesel for households and businesses.
The challenge
The company was facing several challenges in its after-sales process:
High demand for customer feedback after each diesel delivery.
Difficulty in collecting and organizing responses efficiently and systematically, without overloading the customer service team.
Need to manage incidents quickly and redirect complex cases to the human team.
The objective was to automate after-sales surveys to obtain useful information in real time and improve service quality without affecting operational efficiency.
The solution
With Ringr, the company has implemented an outbound voice agent to manage its post-sale surveys simply.
This voice agent:
Makes automated calls to customers after home diesel delivery.
Requests ratings on logistics, service quality, price, staff, and product quality.
Classifies responses as answered, unanswered, or incomplete, facilitating a clear and organized follow-up.
Redirects issues, informing the customer about the option to contact customer service during business hours.
Manages data by extracting contacts from the company’s current system and automatically recording responses.
Integrates results directly with the company’s current system, simplifying management.
The impact
With Ringr, the company has achieved:
Automating post-sales surveys, relieving the workload of human agents.
Get structured and real-time feedback on the service, which improves the quality of care.
Optimize management time, allowing the team to focus on more complex tasks.
