Northius is an educational platform specialized in high-quality technological master's degrees and courses that launched a scholarship program to offer opportunities to talented students from Latin America and Spain. With candidates spread across several countries and different time zones, the selection process required coordinating a high volume of final interviews before the spots closed.
With Ringr, Northius found a way to not have to choose between scale and quality.
Outbound
+1,900
daily calls on average managed across different time zones.
52.5%
of contactability per contact, achieving a conversation with 1 out of every 2 candidates.
11.2%
scheduling rate confirming scholarship interviews internationally.
"The ability to scale the operation was key for us. In less than a year, we managed to handle nearly 90,000 monthly calls across 12 countries, confirming thousands of scholarship interviews in an automated way and optimizing a process that previously required a heavy operational workload for the teams."
— Cristina Condado Elizarán
Salesforce Product Manager
The challenge
Northius faced several challenges in its process:
Large volume of pre-selected candidates for the scholarship program across 12 countries in Latin America and Spain.
Need to manage the confirmation of final interviews in different time zones without overloading the human team.
Urgency to fill the scholarship spots before the deadline, which required efficiency in the confirmation process.
The goal was to automate interview confirmations in order to schedule them quickly and effectively, without losing quality in candidate care.
The solution
With Ringr, Northius implemented an outbound voice agent specifically designed to manage the interview process of pre-selected candidates for the scholarships.
This voice agent:
Makes automated calls to pre-selected candidates in different countries.
Confirms the availability of each candidate to schedule their final interview.
Manages the confirmation of the day and time of the interview, taking into account the time difference between countries.
Links the final interview process with the vacancy management, ensuring that no position is closed without the candidate having been properly confirmed.
This process allowed Northius to scale its recruiting operation internationally without the need to expand its team. What began as an automation project became, in less than a year, an operation that manages nearly 90,000 monthly calls in 12 countries, demonstrating that Ringr scales at the pace the business needs.
"In addition to the operational impact, we especially highlight the flexibility of the Ringr team, their quick adaptation to our needs, and their ability to accompany us in a critical project for the business. The solution helped us accelerate the closing of scholarship positions and optimize the work of our teams without the need to expand our structure."
— Cristina Condado Elizarán
Salesforce Product Manager
