Changelog

Your Ringr now expresses emotions more naturally. It lowers its tone if the customer is upset, slows down the pace in sensitive moments, and laughs when it makes sense. If you want to meet her, contact us here.

You can now embed the Ringr chat directly into your website. Your customers converse with Ringr without leaving your page, and from the very first message, the conversation has full context.

• Chat on your website. An integrated conversation view on your page, ready to assist your customers right where they are.

• Real-time replies. The text appears as Ringr generates it, just like in a natural conversation.

• Memory in every conversation. Ringr remembers past conversations: it knows who each customer is, what they discussed with you, and picks up the thread right where it left off. No one has to repeat their story.

• Context from the start. Before the first message, a configurable form collects contact details. Ringr starts the conversation knowing who it is talking to, what they need, and where they are coming from.

• Frequently asked questions under control. You manage the FAQs from the Ringr platform: whatever you update there is instantly reflected in the conversations on your website.

• Multi-company. If you manage multiple brands or companies from Ringr, you can choose which one each chat operates with.

Until now, every call ended and disappeared. The result remained, but never the learning. Optimizing an agent has always depended on someone listening to calls and making decisions based on intuition.

Ringr Pro sits on top of your current agent and converts every conversation into actionable data. It detects patterns among customer segments, designs experiments with control groups, and automatically deploys what is proven to work. No manual analysis, no blind changes.

Over time, the system accumulates specific knowledge about your business. What converts today informs what is tested tomorrow.

Contactability drops when you always call from the same number. Your customers recognize it, stop picking up, and the number gets burned.

Contactability PRO allows you to configure multiple outbound numbers in your campaigns. Ringr rotates among them automatically with each attempt, distributing exposure and keeping contactability high without you having to change anything else in your process.

You can now manage calls, SMS, WhatsApp, RCS, and email from a single conversation thread.

Until now, each channel was its own separate world. With Ringr 360, context is maintained even if the customer changes channels: if they start with a call and continue on WhatsApp, the agent knows exactly where they left off. No repetitions, no losing the thread. Your customers don’t notice that they are switching channels because for them it is always the same conversation.

Regular campaign reports and A/B campaign reports have been completely redesigned. New structure and more comprehensive metrics to understand each campaign’s performance at a glance.

The summary shows contacts reached, calls made, average duration and cost, with a time-trend chart. The results include percentage breakdown, trend by day, week or month, and a detail table. The Ringr Call Evaluator is integrated into the report with an overall score and area-by-area breakdown. New Contactability section with contact rate, voicemail, and returned calls. A/B reports introduce a comparative overview between variants and an individual view by variant.

Ringr Map is now available as the first product of Ringr Ready, our new line of solutions ready to activate from day one.

Ringr Map replaces the traditional options menu with a natural conversation: the customer says what they need and the system directs them straight to the right place. Fewer misdirected calls, less time wasted, more efficiency from the start. And without needing to configure anything from scratch.