Changelog

Your customers can now speak with Ringr agents in Catalan, Basque, and Galician, with the same resolution capability as in all other languages.

• Three new languages. Catalan, Basque, and Galician join the 32 available languages.

• The same resolution. The agent understands, manages, and closes the conversation just like in Spanish.

• Across all channels. Available on calls, WhatsApp, SMS, RCS, and email.

We have reorganized the Analytics dashboard so you can track your agent's performance, compare results, and identify opportunities for improvement with greater clarity.

• A view tailored to each agent. Outbound agents have five tabs: Overview, Results, Quality, Contactability, and Monitoring. Inbound agents have four: Overview, Results, Quality, and Monitoring.

• All channels, in context. View and compare activity across calls, WhatsApp, SMS, RCS, and email.

• The level of detail you need. Break down metrics by channel, outcome, phone number, or time period.

• Compare any interval. Use quick ranges or select custom dates to analyze the agent's evolution.

• Adapt the chart readings. In certain views, you can view data by hours, days, weeks, or months.

You can now embed the Ringr chat directly into your website. Your clients converse with Ringr without leaving your page, and from the very first message, the conversation has full context.

• Chat on your website. An integrated conversation view on your page, ready to assist your clients right where they are.

• Real-time responses. Text appears as Ringr generates it, just like in a natural conversation.

• Memory in every conversation. Ringr remembers past conversations: it knows who each client is, what they discussed with you, and picks up right where it left off. Nobody has to repeat their story.

• Context from the start. Before the first message, a configurable form collects the contact details. Ringr starts the conversation knowing who it is talking to, what they need, and where they are coming from.

• FAQs under control. You manage the FAQs from the Ringr platform: what you update there is instantly reflected in the conversations on your website.

• Multi-company. If you manage multiple brands or companies from Ringr, you can choose which one each chat operates with.

Ringr now expresses emotions more naturally. It lowers its tone if the customer is upset, slows down the pace in sensitive moments, and laughs when it makes sense. If you want to meet her, contact us here.

Until now, every call ended and disappeared. The result remained, but never the learning. Optimizing an agent has always depended on someone listening to calls and making decisions based on intuition.

Ringr Pro connects on top of your current agent and turns every conversation into actionable data. It detects patterns among customer segments, designs experiments with control groups, and automatically deploys what is proven to work. No manual analysis, no blind changes.

Over time, the system accumulates specific knowledge of your business. What converts today informs what is tested tomorrow.

Contactability drops when you always call from the same number. Your customers recognize it, stop picking up, and the number gets burned.

Contactability PRO allows you to configure multiple outbound numbers in your campaigns. Ringr rotates among them automatically with each attempt, distributing exposure and keeping contactability high without you having to change anything else in your process.

You can now manage calls, SMS, WhatsApp, RCS, and email from a single conversation thread.

Until now, each channel was a world apart. With Ringr 360, context is maintained even if the customer switches channels: if they start with a call and continue on WhatsApp, the agent knows exactly where they left off. No repetitions, without losing the thread. Your customers won't notice they're switching channels because, for them, it's always the same conversation.

Ringr Map is now available as the first product from Ringr Ready, our new line of solutions ready to activate from day one.

Ringr Map replaces the traditional menu of options with a natural conversation: the customer says what they need, and the system directs them straight to the right place. Fewer misdirected calls, less wasted time, more efficiency from the start. And without the need to configure anything from scratch.