Factory Colchón is a company specialized in the manufacturing and delivery of mattresses with operations in several cities in Spain.
Its business model focuses on ensuring fast and secure deliveries, with a carefully managed customer experience, while expanding its operations to new areas.
Outbound
75%
less time dedicated to confirmations.
3 Spanish cities:
a scalable solution ready to support expansion.
from 4 to 1 hour
per person in the preparation of the calls.
"Thanks to the use of Ringr for confirming deliveries to customers, we have managed to reduce the time spent on this process by 75%."
— Simón Martí Colombás, General Director of Mattress Factory
The challenge
Before Ringr, the team had to manually confirm each delivery one day in advance. This process included:
Validating the customer's availability within the time slots by city.
Managing changes in date or address.
Recording modifications and cancellations.
The result: a repetitive, time-consuming, and poorly scalable process. Each person dedicated to scheduling deliveries spent about 4 hours a day preparing calls, which limited business growth.
The solution
With Ringr, Factory Colchón implemented an automated voice agent that:
Calls the customer the day before delivery.
Confirms availability at the defined delivery times by city.
Allows modifications of date or address within the same call.
Collects cancellations.
In this way, the process went from manual to fully automated, reliable, and scalable.
"Furthermore, the solution is easily scalable, allowing us to increase the volume of calls without requiring more resources on our part, which is ideal for the expansion process we are currently experiencing."
— Simón Martí Colombás, General Director of Mattress Factory
