It is the system that listens, interprets, coordinates, and decides in real-time how the agent should behave.
The management of turns, interruptions, agent actions, and the connection with your systems are not a coincidence. Everything happens under the command of our orchestrator, who converts calls into real conversations.
The technology that is invisible, but changes everything.
Our orchestrator coordinates the telephone, transcription, language models, and voice generation modules to maintain the coherence, naturalness, and rhythm of the conversation.
The power of orchestration: a unique experience, without limitations or dependencies.
That the integral management of the process goes through our own orchestrator allows us to guarantee natural, efficient, and deeply human conversations. Without external dependencies, everything is coordinated from within to ensure the best possible experience.
Total control over the flow of interactions.
The Ringr orchestrator offers unlimited customization, tailoring each interaction to the specific needs of your business, with precise control over shifts, interruptions, timings, and response logic, to create smooth and natural conversational experiences, especially in complex scenarios.
Unlimited conversational customization.
Our orchestrator allows us to define specific rules, behaviors, and tones for each agent, sector, or use case. From how it responds to an objection to how it manages silence: everything can be tailored to the voice and rules of your business.
On-demand features.
Ringr integrates its own models for improving the conversational experience, allowing us to add functionalities that increase the product's value in an agile manner, adapting the platform to the changing needs of the business without relying on external solutions.
Real security, for your business and those who trust it.
Imagine you are managing a call regarding a payment default. Security is not optional: it protects your reputation and avoids legal risks.
The problem is that many solutions based on third-party models treat sensitive information, such as identities or financial data, in a static way, leaving open gaps for possible leaks. This poses a high risk because language models, by their very nature, can expose information or access sensitive data without the proper validations (see article). With Ringr, this does not happen.
In Ringr, security is integrated into the flow itself. Identity verification is performed securely, and no agent accesses sensitive information until the user has been validated. All of this is coordinated among multiple agents to keep your data and that of your clients always protected.
User identification.
An agent is solely responsible for identifying the user, without access to the correct identification code.
Comparison of values.
Another agent independently extracts the user identification code and compares it with the correct value outside the language model.
Information loading.
Only if the identity is validated correctly, the main agent will load the debt information to communicate it to the user.