We have reorganized the Analytics dashboard so you can track your agent's performance, compare results, and identify opportunities for improvement with greater clarity.

• A view tailored to each agent. Outbound agents have five tabs: Overview, Results, Quality, Contactability, and Monitoring. Inbound agents have four: Overview, Results, Quality, and Monitoring.

• All channels, in context. View and compare activity across calls, WhatsApp, SMS, RCS, and email.

• The level of detail you need. Break down metrics by channel, outcome, phone number, or time period.

• Compare any interval. Use quick ranges or select custom dates to analyze the agent's evolution.

• Adapt the chart readings. In certain views, you can view data by hours, days, weeks, or months.