An educational platform specialized in high-quality master's degrees and technology courses launched a scholarship program to offer opportunities to talented students from Latin America who meet the initial requirements.
The selection process is key, but also complex, due to the high volume of applications and the need to conduct final interviews to confirm admission.
The challenge
The company was facing several challenges:
Large volume of pre-selected candidates for the scholarship program in 12 countries in Latin America.
Need to manage the confirmation of final interviews across different time zones without overloading the human team.
Urgency to close scholarship spots before the deadline, which required efficiency in the confirmation process.
The solution was to automate the confirmation of interviews to schedule them quickly and efficiently without losing quality in the attention
The solution
With Ringr, they implemented an outbound voice agent specifically designed to manage interviews for the shortlisted candidates for scholarships.
Make outbound calls to the shortlisted candidates for the scholarship program, ensuring fast and personalized communication.
Confirm interviews by verifying the candidates' availability to schedule the final interview.
Manage schedules by confirming the exact day and time of the interview, taking into account time zone differences between different countries.
Automate calls by automatically contacting the shortlisted candidates in 12 countries in Latin America and Spain.
Coordinate with the selection process by linking interview confirmations with the management of scholarship spots, ensuring that they are only closed once the candidates have been confirmed.
This process allowed the university to optimize the management of interviews, improve operational efficiency, and ensure a smooth and well-coordinated selection process at the international level.
The impact
Thanks to Ringr, the company achieved:
Automate the confirmation of interviews in 12 Latin American countries, freeing the admissions team from repetitive tasks.
Reduce the time spent coordinating interviews by managing different time zones efficiently.
Manage interviews at an international level, ensuring that each candidate is attended to without delay.
