An educational platform specialized in high-quality master's degrees and technological courses launched a scholarship program to offer opportunities to talented students from Latin America who met the initial requirements.
The selection process is key, but also complex, due to the high volume of applications and the need to conduct final interviews to confirm admission.
Outbound
+1.000
daily calls in 12 countries in Latin America, freeing the team from repetitive tasks.
Reduce the time spent coordinating interviews, by efficiently managing different time zones.
Manage international interviews, ensuring that each candidate is attended to without delay.
The challenge
The company was facing several challenges:
Large volume of pre-selected candidates for the scholarship program in 12 Latin American countries.
Need to manage the confirmation of final interviews across different time zones without overloading the human team.
Urgency to close scholarship spots before the deadline, which required efficiency in the confirmation process.
The solution was to automate the confirmation of interviews to be able to schedule them quickly and effectively without losing quality in service
The solution
With Ringr, they implemented an outbound voice agent specifically designed to manage interviews for pre-selected candidates for the scholarships.
Make outgoing calls to the pre-selected candidates for the scholarship program, ensuring fast and personalized communication.
Confirm interviews by checking the availability of candidates to schedule the final interview.
Manage schedules by confirming the exact day and time of the interview, taking into account the time differences between different countries.
Automate calls by automatically contacting pre-selected candidates in 12 countries in Latin America and Spain.
Coordinate with the selection process by linking interview confirmations to the management of scholarship places, ensuring that they are only closed once candidates have been confirmed.
This process allowed the university to optimize interview management, improve operational efficiency, and ensure an agile and well-coordinated selection process on an international level.
