Designed to scale without losing control, measuring user satisfaction, goal achievement, and key improvement areas.
High performance
The campaign has worked precisely: 82% of the contacted customers completed the planned management.
Control how it responds and adjusts its style when you need it.
First, examine in detail your agent's performance, such as the clarity, naturalness, and simplicity of the responses. This allows you to adjust the agent's tone to fit the image you want to convey.
Verification of objectives and key actions.
Then, check if the agent has fulfilled the key actions of your business logic. For example, has the agent offered recommended products to the customer? This allows us to refine the agent's behavior, ensuring that each call is handled according to your expectations.
And besides ...
At this point, your agent is already ready to be launched in production. But the process doesn't end here, as from this moment on we continue monitoring.
Analytics that reveal how your business works.
The evaluator collects information about the actions requested by your clients to see what features you need to include in your agent.
Detection of what your agent still does not know how to answer.
It is capable of collecting those questions that are asked to the agent and for which it has no answer, to iterate and increase its knowledge base.
Insights that show what really matters in your calls.
The evaluator will analyze the calls from your campaigns in real time and will extract key points to provide you with general business-level analysis.