Ringr arrives in Italy to resolve complex conversations, with intelligence focused on results.
Today we announce the entry of Ringr into Italy, where we are opening operations in Milan with a local team from day one to bring to the Italian market the same technology with which we already resolve complex conversations for large companies in Spain.
We are not arriving to test a new market, but because our own clients were already there. Enterprise companies working with Ringr in Spain are expanding their activity outside the country and needed to resolve in Italy the same conversations they already manage with us here.
Our goal for the first year is to reach 1 million euros in turnover in Italy and to consolidate ourselves as a reference for large companies that need to resolve complex conversations at scale.
We are not starting from scratch
Customer service, order management, operations, debt collection, or pre-sales are some of the use cases we already manage in Spain and are now bringing to the Italian market.
These are different cases, but they all have something in common: a high volume of conversations in which resolving them well matters. That is Ringr's starting point in Italy: bringing to a new market a technology that is already operating in Enterprise environments and has proven its ability to consistently manage complex conversations.
"We are not entering a new market to try our luck, we are entering to accompany relationships that already existed"
"Italy is a market where our Enterprise clients already operate and needed to resolve the same complex conversations there that they resolve in Spain. We are not entering a new market to try our luck, we are entering to accompany relationships that already existed."
Points out Diego Cuadrado, founder of Ringr.
One conversation should improve the next
Scaling conversations is not just about automating them, but learning from them. One hundred conversations are not one hundred independent attempts: they are one hundred sources of information on what works, what fails, and what can be improved.
That is why, at Ringr, the hundredth conversation should be better than the first. Each interaction is analyzed to understand its outcome, evaluate its quality, and detect opportunities for improvement, generating a continuous cycle of experimentation and optimization over the conversations that are already being executed.
It is not a generic model: it is each client's own intelligence, built on their own conversations. That layer is Ringr Pro, a capability designed to improve with evidence and which also arrives in Italy from day one.
Local operation from Milan
Our Italian operation is managed from Milan, from where we incorporate local talent to closely accompany our current clients and build new relationships with Enterprise companies in the country.
The agents converse in Italian and under the local compliance framework from day one, on the same system and with the same use cases that already operate in Spain. For our clients, this means being able to extend their activity to the Italian market while maintaining the same technology, the same standard, and an operation adapted to the local context.
Furthermore, the system maintains the same principles of auditability and traceability with which we already work in regulated sectors, in line with the European AI Act.
Growing abroad without losing focus
The entry into Italy comes at a time of strong growth for Ringr. This year we expect to grow between 400% and 500% in Spain, and our ambition is to carry that momentum into the Italian market.
But growing in new markets does not change what we focus on. Italy expands our reach, not our focus: to continue resolving complex conversations and turning them into results for our clients.
